# Uncategorized

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## [The tantalising promise of speech analytics](/content/2017/07/21/the-tantalising-promise-of-speech-analytics/index.html)

The tantalising promise of speech analytics After setting up Ensighted with my technical partner Charl, we have hit the ...

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## [What are the critical skills that really drive sales conversion?](/content/2017/05/08/what-are-the-critical-skills-that-really-drive-sales-conversion/index.html)

What are the critical skills that really drive sales conversion? If your contact centre is striving to drive up ...