A fast-growing consultancy specialising in enriching and optimising Contact Centre and Digital operations, with 3 core focuses:
• Go To Market Advisory
• Program Mobilisation & Delivery
• Value Realisation
Ensighted simplifies your tech and business change journey: from acquisition to adoption to Business value realisation, through our expert guidance and operations support. Leveraging your customer data and our extensive years of experiences, we make data led decisions on identifying improvements for your Business and predicting customer needs.
Our Customers
Our Core Values
Not set in our ways
We keep up with a fast-paced environment and have an agile approach to working. Which means we can flex as your business and project dictates.
We stay curious
We’re always learning, exploring, and trying new ways of doing things. We thrive on collaborative conversations and working with you. Giving ourselves the best opportunity to deliver amazing experiences for our clients.
Accountable
Our clients rely on us to deliver on our promises and meet business goals without blowing out costs. We’re not afraid to speak up if we see a better way and we’ll never recommend something you don’t need.
Solution focussed
Your business challenges are our problems to solve. We dig deep into the data to provide valuable insights that shed light on the solution and path to take.
Celebrate the little moments
Work should be enjoyable. Our team takes the time to celebrate the little moments in our daily work-life. Our people are our greatest assets.
Why use us?
Ensighted delivers step changes in business performance
01
Go To Market Advisory
Ensighted can help you to identify and source the best technology partners to realise your strategy. From light touch market scans and benchmarking to end to end Procurement processes.
02
Program Mobilisation / Delivery
Program mobilisation, governance and steering. Ensuring both technical and importantly business outcome lenses are applied to CX, Contact Centre and Digital transformation projects.
Contact Centre domain expertise, requirements development (beyond “like for like”), and niche tech implementation services.
03
Value Realisation
CX strategy design including defining your digital adoption and omni-channel strategy.
Value Realisation Roadmap allowing you to tangibly connect the dots between Cloud technology capabilities and Business imperative.
Using structured and unstructured data within your digital and voice interactions we build out actionable insights to drive step changes in your organisation.